Last updated on June 13th, 2019
Our readers are always welcome to reach out and contact us.
So if you wish to comment on any of the articles or diet pill reviews published on our site, please don’t hesitate to get in touch via the contact form at the bottom of the page.
If you wish to share relevant information, including personal experiences with a product or comments on a company’s after-sales service, we’d love to hear from you too.
If the experience you wish to share relates to one of the products we have already reviewed on the site, we request you leave a reply using the comments box at the bottom of the relevant product review.
This will allow our site visitors to learn of your experience too and get a first-hand account of what happened (good or bad) and give them further information to bear in mind when they are trying to decide on the best diet pill for their particular needs and, of course, learn which ones to avoid.
If you are reaching out with a question about one of the products we have already reviewed, leaving a reply at the bottom of the review is also the best way to go.
Sometimes the same questions come up again and again and, by providing us with the opportunity to answer your question on the review page itself, it gives us the chance to add extra relevant information and also saves us unnecessary work.
A lot of people take the time to read the comments section and if someone sees their question has already been answered, we are less likely to have to waste time going over old ground by answering the same question more than once.
Experiences We are Particularly Interested to Hear AboutWe are especially interested in hearing about your experiences with:
Particular Diet PillsPlease tell us if the product worked for you and did everything the manufacturer claimed.
How would you rate your experience? Maybe it provided help in additional ways you didn’t expect and, if it caused side effects and made you feel ill, we definitely want to hear about that.
Delivery Mistakes and DelaysIf you were sent the wrong product or issued with a replacement product in preference to the one you ordered, let us know.
If the pills you received appeared to have been opened or tampered with tell us about that too.
How long did you have to wait for your shipment to arrive? Did it come sooner than you’d expected or were you left waiting for longer than you’d been told?
Customer Service IssuesDid you need to contact the customer services department about a product you bought?
If so, how would you rate your experience? Did you speak to a friendly customer services representative who seemed well versed in the pros and cons of the product and was happy to help, or were you forced to make contact via email or online form and then had to wait weeks for a reply?
Maybe you were unable to make contact with the company at all. After-sales service is important, companies should not just take your money and run, so if this has happened to you it’s a tale you should share.
Problems with a Money Back GuaranteeMany people who like the look of a product but are still left with a few doubts are often convinced to take the plunge and buy it because of a money back guarantee.
Unfortunately, some manufacturers fail to acknowledge requests for a refund, others make the refund process unduly difficult.
There are even manufacturers who refuse to honour their offer of a money back guarantee, often quoting easily-missed small-print or referring to sections in their site’s terms and conditions page that state refunds are only available for products that are returned unopened and in the same packaging they were received.
This kind of thing happens too much and if it’s happened to you we’re offering you the opportunity to share.
Autoship Scams and Unexpected ChargesAre you a victim of an autoship scam? Did you accept an offer of a free trial bottle of pills and later discover you’d been enrolled into an autoship program without your knowledge?
If so, you are not alone. Thousands of people have already fallen for this scam and only realized their mistake when they received further bottles of pills or noticed the card they used to pay the “small one-off shipping charge” had been hit for multiple payments, often amounting to hundreds of dollars. If you’re the victim of such a scam help us to help others by warning them not to fall for it too.
Important Information You Should Read Before Getting In TouchAlthough we welcome your comments and feedback, even if you have something negative to say about our site, we do not tolerate profanity and will not publish any offensive comments or respond to emails that contain abuse.
This kind of behavior is unacceptable and unnecessary. It’s also worth remembering this site is an information portal for people who need advice and guidance about losing weight, which products can help, and the ones to avoid.
FitnessSoup.com does not manufacture or sell diet pills or have any direct ties with the companies that do.
So, although we want to hear about the problems you may have had with specific manufacturers or products, we will be unable to help you get a refund.
However, we will be able to help you to spread the word if your experience was bad and, in so doing, by working together, we may be able to prevent other people from falling into the same trap.
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